Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of by entrepreneur confirmed receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the client can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.
You can address your complaint to Call On Me via:
Post: Call On Me, Spaarndammerstraat 746, 1013 TJ Amsterdam
* Unambiguous explanation
A client’s statement to the entrepreneur that can only be interpreted once.
The statement contains at least:
• name of the client
• (billing) address
• postal code
• phone number
• email address
• order number
• assignment to which the statement relates